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Payment, Refund and Cancellation Policy

Payment Policy

  1. All services offered by iClinic healthcare are offered on a fixed/flat fee basis and are not subject to any discounts, deductions or negotiations.
  2. For all services, payments shall be made in advance. The payments may be made through cheque, demand drafts, credit card, debit card or e-banking.
  3. In case of payment by credit card/ debit card, you agree and understand that the details provided by you will be correct and accurate and that the card used by you to make payment is lawfully owned by you.
  4. The said information shall not be utilized and shared by iClinic Healthcare with any of the third parties unless required by law, regulations or court order.

Refund and Cancellation Policy

  1. In case of cancellation or non-confirmation of the appointment by iClinic Healthcare due to any reasons; three options are available to the consumer:
    1. He may ask for rescheduling the appointment with the specialist doctor, or
    2. He may claim a refund of the advance payment, or
    3. The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations.
  2. In case the consumer misses or cancels the appointment, he shall not be entitled to any refund.
  3. In case the consumer’s credit card/debit card/payment account has been accidentally over-charged, please notify iClinic Healthcare of the same at the earliest. In case of over-charging, the consumer has the following options:
    1. He may claim a refund of the outstanding amount. In such a scenario, iClinic Healthcare shall make all endeavors to refund the amount within 7-14 working days.
    2. The outstanding amount may also be credited to the account of the consumer so as to be adjusted in future consultations of himself or of any other person.
  4. The refund shall be made by e-banking or by demand draft or by other such mode other than cash, depending upon the suitability of both, iClinic Healthcare and the consumer.
  5. For claiming refund, the consumer should necessarily have the valid invoice of the investigations, so as to be able to get the refund.

Suspension due to non-compliance with Agreement

iClinic Healthcare will make all possible efforts to provide you the best services for your payment. However, iClinic Healthcare shall not incur any liability and shall declare any service guarantee void in event of one or more of the following circumstances:
  1. If you have not provided us with correct patient details including the patient’s name, address, telephone number, mobile number, date of admission, details of treatment, Service Type Payment Account information, or the account information of the payee.
  2. If, through no fault of iClinic Healthcare, your payment account does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit of your overdraft amount.
  3. If the payment processing center is not working properly, and you know or have been advised by iClinic Healthcare about the malfunction, before, at the time of, or immediately after you execute the transaction.
  4. If circumstances beyond the control of iClinic Healthcare (such as, but not limited to, fire, flood, or interference from external forces) prevent proper execution of the transaction and iClinic Healthcare has taken reasonable precautions to avoid these circumstances.
  5. In case of payment through credit card, if the details provided by user are inaccurate, incorrect or entered fraudulently.
  6. If the user is in breach of any of the Terms and Conditions of this Agreement and/or the Terms and Conditions of the usage of iClinic Healthcare.
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